About: East Surrey Hospital

After waiting a few weeks for this procedure I was amazed and delighted when a member of the Endoscopy Suite phoned me to arrange the appointment - I was able to choose the day and time.

This was quickly confirmed by post with full details of the procedure.

During my stay of about 2 hours every member of staff was friendly, efficient and helpful.

I find the procedure of a endoscopy/gastroscopy quite scarey but the staff were very calming.

I could not fault my care throughout the visit.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear JenniferBond,

I am pleased to hear how smoothly booking your procedure and the procedure itself went. I will pass on your appreciation to the staff in our endoscopy unit.

With best wishes

Cathy White

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful