"Got treated terrible"

About: Royal Albert Edward Infirmary

Was in hospital for a few days in MAU ward and one of my other friends was in at the same time I only wanted to go outside for a few mins and they were saying I couldn't go out of the ward with a drip even though you see people all the time outsides smoking with their drips and they wanted me to sign a form saying I was refusing treatment and I still was having treatment seriously and I needed a shower too I'd been asking them for hours and hours to cap me off while I went for a shower because I was full of sick and they kept saying in a min and they never did I and when I was pressing my buzzer when I needed them they never come for ages they just kept walking past and half of them were in their office chatting away. like seriously anything could of happened to me I even got talked to like dirt and I heard new nurses and the sister talking about me because I was asking to be caped off so much well maybe if they actually did cap me off instead of ignoring me they wouldn't be annoyed with me asking and it's like they were treating me different just because I have mental health problems they weren't treating me proper like everyone else and tbh I never really got treated right in a&e either

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting in respect of your admission and stay on MAU and attendance to Accident and Emergency. We were sorry to learn of the difficulties you experienced as this is not what we would wish to hear from our patients as we believe that communication is vitally important in the patient experience. Whilst we will share your posting with the Division of Medicine for their information and review, we would be happy to look into your concerns in more detail if you would like to contact the Patient Relations Department.

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