About: Basildon University Hospital

I am a cancer patient and was admitted from A&E with terrible stomach pains. I was transferred to

Linford Ward Basildon. It was the most terrible experience I have ever had. The cleanliness was non existent, I was in the ward for 5 days. One day my bed was not changed, after I came back from the shower there was no where to put my gown so it lay on the chairs in my room. I was told I would be having a CT scan but this never happened. After having my treatment of I think saline drips and antibiotics I was left, even my friends who came to see me could not believe the treatment and they work in different parts of the NHS. There was no up to date information on my progress including what meals I should be having. I thought this is happening because I am over 70 and I felt discriminated against. After my treatment all I had done was blood tests taken and left. This could have been done at home. I have been Basildon many times and have had the highest praise for the hospital but this time I felt discarded I was even told I would be moving to Orsett Ward never happened.Very unhappy.

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Response from Basildon University Hospital

We are very sorry to hear that you are not happy with the care you received during your stay on Linford ward at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the Ward management and cleaning services. Can we also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441 where they may be able to assist you further.

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