"UCC to A&E to ward"

About: Hillingdon Hospital

On attending the UCC I went to reception and was seen by the triage nurse within bout 5 minutes. Due to wheezing and tight chested I was told A&E would call me due to how busy they were that night I waited abiut 20 minutes, once I went to be reviewed by minor A&E I got sent to majors straight away.

After initial treatment with nebs and steriods and various other drugs I was reviewed by the medical team and ICU to decide on the next action to be taken. After review by ICU it was descided I was stable enough to be transfered to the respiratory ward.

Throughout the whole experience I was kept informed of what was happening and the likelihood of a few days hospitalisation,

I am severly neddlephobic but the doctors and nurses took the time to listen and do bloods in a way that caused least amount of stress for me. I felt looked after at all stages of treatment from first ariving to admission and stay on ward.

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Response from Hillingdon Hospital

Firstly may we thank you for taking the time to post your comments. It is always good to receive feedback from people who have received a good service whilst under our care and in keeping with the expectations that we as a trust have strive to deliver to all those people requiring our assistance. May we take this opportunity to wish you a speedy recover from your recent episode of ill health.

I shall ensure your comments are shared with the staff within those areas. Noreen Rice, Emergency Care Service Manager

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