"Medical Negligence in the Stroke Unit"

About: Eastbourne District General Hospital / General medicine

(as a relative),

My mother in law was admitted to the stroke unit and later transferred to the sovereign ward and often left unattended. The nurses didn't pay attention to her symptoms and it is most shocking that she knew she was having a stroke but it took ages for a doctor to see us. It is very scary for us as we cannot trust the hospital, the one place that we can go doe help when something like this happens. What do we do when her case is not treated with urgency? Who do we turn to? When we leave her to go home we are not at all confident she is being looked after. There is only one hospital in Eaatbourne, it is not like we can take her somewhere else. I read the complaint on this site after desperately searching for help online. Now it is apparent that this is actually a usual occurrence at the hospital. Her situation is deteriorating and to date we have no medication to help her or no proper diagnosis. We re not going to give up without a fight.

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Response from East Sussex Healthcare NHS Trust

We are deeply concerned to read your posting about your Mother-in-Law's care on Sovereign ward at Eastbourne DGH, and we would dearly like to talk to you to address your worries and concerns as soon as possible. We would therefore urge you to make contact with our Patient Advice & Liaison Service (PALS). They can be contacted on 01323 435886 or by email at esh-tr.PALSE@nhs.net. They also have an office near the main entrance open from 10am to 4pm, Monday to Friday (no appointment necessary).

The staff in PALS work independently within the Trust on behalf of patients and their relatives and will liase with Trust staff on your behalf to ensure that all of your questions and worries are listened to and addressed.

In the meantime, your posting will be shared with key staff within Stroke Services. We sincerely hope that you feel able to make contact, as this is clearly a distressing time for you and we want help.

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