"When the Tea Lady is far nicer than the nurses."

About: Oaks Hospital

I came for Surgery this month, the hospital itself is a very lovely place and I was very pleased to be seen so quickly. The surgeon who carried out my procedure was very good with communication. I felt very informed and that it was explained to me without jargon.

I stayed for two nights and due to the type of surgery I required I was unable to move/take myself to the toilet. I had to call the nurses several times during my first night as my bladder returned to normal function and I required the toilet frequently.

Unable to take myself I needed the assistance of a nurse each time. Their attitude towards helping me was so poor I felt very uncomfortable. I felt as though I shouldn't be asking for help but I psychically could not take myself to the toilet and had no other choice.

They were not happy to help and that was clear from their tone and facial expressions. This lack in professionalism was apparent in not just one nurse but a few throughout that night.

The next day the pain was so bad following surgery and my IV drips had been removed so pain relief was no longer in place that I was in floods of tears - at this time a nurse knocked and saw me crying to which their response was "well what are you crying for?"...

Total lack of empathy which isn't what I expected but following on from the night before I did not alert them of my pain as I felt I could not. I was then given some paracetamol which did not help and after arguing with a nurse about my own pain level I was given oral morphine. What came with the oral morphine was a rude comment of "You won't be getting this tomorrow okay!"

I am in my 40's and I therefore feel that

I do not need to be spoken to like a child. It is so upsetting to be treated like you are a burden when you are so vulnerable and reliant on those who are employed to help you.

I am so very upset.

Story from NHS Choices

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