"Repeated appointment cancellations"

About: Borders General Hospital

(as the patient),

So far my appointment at BGH has been cancelled 3 times. Each time I have rearranged (lost) work to attend only to be cancelled by BGH.

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Response from Susan Cowe, Feedback & Complaints Officer, NHS Borders

Dear Off to the poorhouse,

I am sorry that we have repeatedly cancelled your appointment at the BGH. There are times when we do need to change a patient’s appointment, but I would be keen to understand why this has happened to you more than once. It would be helpful if you could let me know your name and date of birth so that I can look into this further and see what can be done to help you. If you do want to contact me, you can email me on susan.cowe@nhsborders.co.uk or phone me on 01896 826714.

Best wishes.


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