"My Daughters stay"

About: Darlington Memorial Hospital

My daughter was brought in by ambulance to A&E on saturday 8th August with a broken leg after she had fallen off a scooter the staff including ambulance team were amazing

She was in a lot of pain & very worried about what was going to happen to her (shes only 8 & this is the 1st time shes ever needed to go to hospital) but the staff on a&e were amazing with her they treat her like a princess & took all her worries away

It kept me a lot calmer seeing what good hands she was in they never rushed through anything & explained everything they were doing.

I cant thank them enough for treating my daughter with amazing care.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Dear Caroline

Thank you for providing feedback on your recent visit with your daughter to A&E at Darlington Memorial Hospital.

I am very pleased to hear that you had a positive experience and that you are happy with the care she received.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Matron to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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