"Outpatients Servive"

About: Western Eye Hospital

I have a few possible issues regarding my vision due to diabetes.

I had a visual test this year (June I think) and was supposed to see the doctor after, this appointment has been cancelled 2 times in a row and all I have had is a garbled message on my mobile stating that they will write to me.

I have tried phoning 12x this morning and on each occasion the phone has been hung up. I’m disgusted with the service and this has caused added stress as I suffer from anxiety.

All I want to find out is why does this always happen and when will I actually get to see a doctor.

Very poor standards,patient care and communication :-(

Please can someone call me

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Response from Western Eye Hospital

Imperial College Healthcare NHS Trust is very worried about your posting on NHS Choices and we apologise for the distress and anxiety this situation has caused.

Patient Advice and Liaison Service (PALS) would like the opportunity to look into this on your behalf.

Please contact PALS either by email: pals@imperial.nhs.uk and call on: 0203 313 0088.

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