"A+E Dismal"

About: The Whittington Hospital

Ambulance services brought me to the Whittington Hospital's Accident and Emergency Dept in the early hours of the morning in late May 2015 due to having a psychotic episode. By the time I arrived I was calm and alone. After waiting for approx three hours with absolutely nobody giving me any attention and me asking over and over again when I would be seen I told them that I was leaving. It was from then that they decided to do an on the spot mental health examination before they allowed me to go. I called a cab and took myself to the Royal Free Hospital's A+E dept instead where I received care very quickly. What I found most appalling about Whittington Hospital's A+E was how dirty it was and when I kept up a fuss about being totally ignored one staff member took me into a filthy cubicle with a bloody dressing bowl still present on the side and a bed with soiled sheets on it. I looked at other empty cubicles and they were all the same, dirty. At another point I was shown into a room that looked worse then a prison cell. It is the worst a+e I have ever had the displeasure of going to. There was something very awful and decrepid about Whittington's A+E. Ambulance services had to visit my home due to panic attacks three nights in a row and because I refused to go back to Whittington they took me to North Middlesex Hospital three nights in a row instead where I had to wait a while to be seen but it was in a far better clean modern and efficient environment. When I was at the Whittington that night all these patients kept getting wheeled past me that looked grey and close to death. I mentioned this to somebody and they was like "oh that's the grave yard shift". It has put me off of the Whittington Hospital for life. I have a routine mammagram appointment in September and I'm dreading it.

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Response from The Whittington Hospital

Sorry to hear this. We will pass your comments onto the team. If you would like to talk about your experience, our patient advice and liaison service (PALS) is available. You can contact PALS on 020 7288 5551 or whh-tr.whitthealthPALS@nhs.net.

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