"Urgent Care = No Care"

About: Chase Farm Hospital

Took my 10 year old daughter to the centre after the GP told us to go there.

Daughter suffering 'panic attacks' thinking she was going to faint, being sick and very frightened.

The initial staff were great, the triage nurse was fantastic.

The GP however was absolutely awful, their attitude, demeanour and examination (if that's what you can call it) was diabolical.

The doctor told my daughter to be quiet, even though she was the patient, and told us to go back to the GP as there was nothing they could do for her anyway as the hospital don't have paediatric doctors (erm, the word paediatrics is in the depts title).

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Response from Chase Farm Hospital

Sorry to hear this, I will pass this feedback to the team. If you would like to take this complaint further, please contact our patient advice and liaison service, at bcfpals@nhs.net.

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