"Double Mastectomy and Reconstruction"

About: Countess Of Chester Hospital

I was refered to the hospital following a 3rd breast cancer diagnosis for double mastectomy and immediate reconstruction.I was fairly optimistic about the outcome, the surgeon was amazing and I would give them10/10 for bedside manner, professionalism, commitment to the patient and results.So why the 1 star rating?Despite being in dreadful pain I was discharged after 2 overnight stays. I was not visited by a doctor or even a snr nurse the decision was made without my involvement. I actually heard the ward sister telling the nurses that I was to be discharged because they wanted the beds.I went home without my pain meds because they werent ready.

I had an infection and despite surgeons instructions was not admited back to the ward. This lead to reconstruction failure and 2 emergency operations. I wasnt visited by a district nurse. Lack of support following operations is appalling I was turned out of hospital an hr after the 1st emergency op and next day for the 2nd. Dreadful after care - well no aftercare. I now face more surgery. I was told that because I was young and healthy they liked to discharge next day.... er I had 3 breast cancers, 30 rounds radiotheapy, 12 rounds chemo, oophorectomy, 18 targeted chemo and joint pain because of treatment - I wouldnt class myself as healthy

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Response from Countess Of Chester Hospital

Dear Madam

Thank you for your feedback. We were sorry to learn of your dissatisfaction with your post operative care, including the decision to discharge you.

We take all patient feedback very seriously and therefore we would like to use your comments to see what happened on this occasion.

Please feel free to contact the PALs Department on Freephone 0800 195 1241 and select option 2 or email cochpals@nhs.net to give us more information about your experience. This will also give us the opportunity to feedback to you personally regarding any changes we have made as a result of your comments.

The Patient Experience Team

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