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Broken collar bone-19/8/15

Story from nhs.uk

"Broken collar bone-19/8/15"

I arrived after receiving a sporting injury, I attended Wisbech Minor Injuries Unit, at approximately 09.00hrs. I was seen within minutes of arriving, I was then sent for a x-ray which again I had to wait for a minimal time. I was re-seen by the medical practitioner and the bad news of a broken collar bone was given to myself. Advice was given, and a further appointment made at Kings Lynn hospital the next day.

The staff were friendly, professional, and showed patience, not just with myself, this also visible with other patients. This is why the NHS is success, and this Hospital is an asset to Wisbech.

People are quick to complain in this day and age, not so quick to give credit!

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Responses

Response from North Cambridgeshire Hospital 8 years ago
North Cambridgeshire Hospital

Submitted on 19/08/2015 at 14:30
Published on nhs.uk on 20/08/2015 at 02:31

Dear JMT

I was most sorry to read about your sports injury and hope you are on the road to recovery.

Many thanks for your excellent 5 star review and your kind words regarding the swiftness of treatment, staff attitude, clinical care and the way the team organised your onward referral to our colleague in Kings Lynn.

Personally, I really value and appreciate the time and effort people make in passing on their thanks and compliments to our hard working front line clinicians and their admin support colleagues.

I will pass on your message to Michele our, Minor Injuries Manager and I’m sure your words will be shared with the whole team over at The Minor Injuries Unit based on the North Cambs Hospital site.

Thanks once again.

Kind regards

Chris Hampson (Mr)

PALS & Public Engagement Co ordinator

The Adults and Older Peoples Team – Cambridgeshire & Peterborough NHS Foundation Trust.

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