About: Bmi - The Kings Oak Hospital

I visited this hospital to have minor procedure.

On arrival at reception I was ignored while the receptionist was teaching another receptionist how to to operate the computer.

After about four or five mins the first receptionist asked if they could help me

I handed them my appointment papers which they checked, told me to sit and and after a short while they took me to my room.

I waited in my room for about 10 mins when a very polite and cheerful nurse entered and took my blood pressure and pulse and left.

I was told to change into my dressing gown which I did.

I waited about one hour.

I started to feel cold so I removed the air conditioning hose from the open window and closed the window. I still felt cold, as luck would have it I had brought my own dressing gown which I put on.

I am a 76 year old and I was left in my room for over two and a half hours before they took me to have my proceedure with no one entering my room to check on me for the last two hours

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››