"baby boy"

About: Burnley General Hospital

Arrived at Burnley birth centre on 3rd August at 4cm. The staff were lovely and really understanding, can't fault the service. Heard a few bad reviews previously so was anxious to have my little boy here. My baby was delivered by an amazing midwife and a student, they both kept me very calm and gave me lots of confidence in labour. Delivered in a pool which was a suggestion of the midwife and this really helped. Amazing experience and will definately return and recommend to friends. Following delivery I stayed overnight in the birth centre and met more midwives and health care assistants who couldn't do enough to help me

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Response from Burnley General Hospital

Many thanks for your feedback regarding your recent experience of the Birth Centre at Burnley General Hospital and thank-you for taking the time to do so.

I will make sure your appreciation is passed onto the team who will be delighted to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

If you would like to speak with one of our Patient Experience team so we can understand what made this such a positive experience we would really value this so that we can try to make it like this for every patient visiting our hospitals.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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