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Totally Frustrated

Posted By King838

"Totally Frustrated"

About: Barnstaple Health Centre

(as a relative),

My mother has daily injections which are delivered to her home in batches by the Homecare Pharmacy Team. The new batch was to be used from today, when I went to give the injection I found that the plunger did not work and called the pharmacy team for help and advice.

I left them a message in the morning and eventually managed to speak to a gentleman who was unable to help. I was advised to speak to the manufacturers but I was at a loss as to how to contact them.

I also contacted the Rheumatology department at the hospital as the nurse had assured us that if there were any problems with anything at all they would be able to help resolve them. However, I face a blank wall here as I was unable to get through.

My mother is in danger of missing her injection as I’m just not able to get through to anyone and messages are left unanswered.

I’m truly frustrated with such a bad service.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 8 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 21/08/2015 at 09:36
Published on Care Opinion at 09:39

Dear Relative

Thank you for taking the time to post your comments on the website.

I was sorry to learn you were unable to resolve the issue regarding the injections and would ask you to contact the Patient Advice & Liaison Service (PALS) at North Devon District Hospital on 01271 314090, or via email ndht.PALS@nhs.net as soon as possible, so we can take more details regarding your mother, and assist you with contacting the Rheumatology department.

Many thanks
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Response from Peter Brain, Volunteer, Healthwatch Devon 8 years ago
Peter Brain
Volunteer,
Healthwatch Devon

Submitted on 24/08/2015 at 16:44
Published on Care Opinion at 17:04

Dear 'king838'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding through Patient Opinion to what is evidently a frustrating experience. Please take up the suggestion of contacting the PALS service.

At Healthwatch we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain
Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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