"The fact that even though there ..."

What I liked

The fact that even though there were delays, the staff tried to keep you updated with how long it would be

What could be improved

Not keeping a 4yr old waiting for well over an hour for their appointment!

Anything else?

I recently attended an appointment with my son as he has some hearing problems, which are causing some mild speech problems. When we arrived, we were informed that there was a 20 minute delay as staff were help up at Pindrefields.

30mins after our appointment time, we were informed that the wait was now 40 mins.

After waiting an hour and 15mins I went to ask what was happening and was informed we were next in the que. By this time, my son had become bored as was becoming unco-operative, as you would expect any young child to do so after such a wait.

When he was asked to go for the hearing test, he wouldn't coperate! He heeded to clap his hands when he heard a noise, but he was so fed up he wouldn't!

When we then got to see the doctor, she explained to my son that as he was naughty and would co-operate, they couldn't do anything and he would have to come back!!!

I explained that he was still having hearing problems and they were getting no better, but it was no use. Any treatment that was due to commence was holted and I was informed that I would have to return in a couple of months when another appointment was available!!!

To say I was livid is an understatement. I try very hard to let things go within the NHS as I know how understaffed it all is. However, when any young child is kept waiting for this amount of time and then scolded for not co-operating is just madness.

My son now has to wait again, in the meantime his speach potentially getting worse as he cannot fully understand what is been said to him.

I shall not wait as long next time, and any delay will result in an official complaint!