"duplicate letters"

About: Shropshire Community Health NHS Trust Telford referral and quality service (TRAQS)

(as the patient),

I have been very pleased with my recent NHS experience with my young daughter, She was dealt with sensitivity and the information/medication given helped her immensely.

The only problem I had with booking the appt was I received 1 letter dated in 2014 and another in2015 which looked the same except from the booking ref. This led to confusion and a further tel. call had to be made.

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Response from Soma Moulik, PALS/FOI/Complaints Manager, Shropshire Community Health NHS Trust


Thank you for taking the time to give us your feedback. I am sorry for the delay in responding to your post which was due to some technical difficulties that we were experiencing.

It is heartening to know that you were pleased with our service and that the medication and information given to your daughter helped you when you needed it. Thank you for your kind words which I will share with the team.

I am sorry to hear that booking the appointment was not as smooth as you would have liked it to be and that the 2 letters that you received caused confusion. We are always striving to improve services for patients and would be grateful if you are able to contact me to let me know where the appointment letters were sent from so that we can look into this further and find a solution to the problem. You could contact me on 0800 032 1107 or 01743 2777689.

Look forward to hearing from you and once again thank you for taking the effort to post your comments.

Kind regards


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