About: Burnley General Hospital

Had the procedure on Friday and was my second at Burnley.

The first time I had sedation and did not remember anything about the test.

This time I think I must have had a lower dose of sedation as I was aware of everything that was being done.

No problems at all and the staff were first class - they explained everything in detail and talked through the process.

Had the throat spray as well, had biopsies taken but didn't experience any discomfort

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Response from Burnley General Hospital

Many thanks for your feedback regarding your recent gastroscopy procedure at Burnley General Hospital and thank-you for taking the time to do so.

I will make sure your appreciation is passed onto the team who will be pleased to hear that your experience was really positive as we always strive to deliver safe, personal & effective care.

If you would like to speak with one of our Patient Experience team so we can understand what made this such a positive experience we would really value this so that we can try to make it like this for every patient visiting our hospitals.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful