"I have been forgotten"

About: Basildon University Hospital

Attended for an angiogram on 27th July, was told that I needed an angioplasty and I would hear something within about 4 - 6 weeks.

Heard nothing and so I rang and was told that I was not on the waiting list and that my case had not even been referred.

Eventually found out that someone had forgot to refer me and that I am now at the bottom of the list.

The error was blamed on staff changes and new secretaries, the wait is now about 3 months!

Still getting chest pains, still off work, won't be getting paid soon.

If I hadn't phoned I nobody would have been any the wiser.

It's all very stressful!

Story from NHS Choices

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Response from Basildon University Hospital

We are very sorry to hear that you are not happy with the service you received at Basildon and Thurrock University Hospitals NHS Foundation Trust. Your comments have been shared with the Cardiology department. Can we please also encourage you to contact the Patient, Advice and Liaison Service on pals@btuh.nhs.uk or 01268 524900 ext 4441 where they may be able to assist you in resolving this issue.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful