"Dental Outpatients Appointment"

About: Homerton University Hospital

A very pleasing experience overall, however, the nurses lacked that gentle touch - one of the nurses I came into contact with was not very helpful at all, telling me to 'go to x-ray' from dental outpatients, and when I asked for directions, I was told to follow the signs, and then they walked away.

I understand they are busy, however, that is not really acceptable.

The Dental Surgeon I was seen by, was very competent, friendly and explained things very thoroughly.

Overall, I am very happy with the experience.

Story from NHS Choices

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Response from Homerton University Hospital

Thank you for telling us about your positive experience of care from our Oral and Maxillofacial Surgery. We are very sorry that you experienced poor care from the nursing staff. We have shared your feedback with the service. We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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