"Ward 7A - Royal Liverpool Hospital"

About: The Royal Liverpool University Hospital

(as a staff member posting for a patient/service user),

I am currently on ward 7A of the Royal Liverpool Hospital and have been here for a week. Some of the treatment I've received since I was admitted has been poor. I am vegetarian and have been served meat, a particularly disruptive patient was admitted to the ward and a lot of the nurses time were taken up with him to the detriment of the rest and today my mum was shouted at by a nurse when she was trying to explain about our plans for the day. I also keep getting promised a scan which doesn't happen.

Posted by Healthwatch Liverpool on behalf of the patient.

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comment. We are sorry to hear about your experiences. We understand that our PALs and complaints team has received a complaint about this, which they are looking into. If you need any further assistance during this time, then please contact PALS@rlbuht.nhs.uk or call them on 0151 706 4903/2265. Thanks.