"St Thomas ADU department"

About: St Thomas' Hospital / Maternity care

(as the patient),

After being attended with ignorance by the receptionist and keeping my urine sample in my hand for more than 1 hour the same nurse who checked me in was in charge to do my checks. During our conversation she was emphasising the fact that if I go many times to that unit I will be sent to the psychiatrist as I have history of anxiety (a fact that was specified in my maternity record book by me as I feel anxious when I go on the tube as I feel like there is no air to breathe). I was explaining to her that I have been sent there, it was my first time in the unit and I was never attended for my bleeding and other problems that I have experienced thru the pregnancy in that particular unit. I felt that she was not listening as she was mentioning the anxiety issue over and over again.

I was explaining to her that I have very bad pain and she was saying that this was maybe from the discs hernia that I have. The pain was on the right side of the abdomen down to the uterus. After this nonsense conversation in which I felt that she was bluffing all the time, I was told to wait for the notes that she must to write in the report. The final report seemed malicious and I felt had nothing to do with the reality!

I am 30 years old and I have struggled to have my baby. I am a customer service duty manager and I never treat my guests with such kind of disrespect as I feel I have been shown. Was the worst experience from a chain of bad experiences since I became pregnant and I have been attended in this Hospital.

I was lucky and I was not forced to do my checks in UK or have to face the medical system as much.

I felt like the staff were offensive towards those who are there. You need to be out of your senses to spend 6 hours being pregnant in a hospital just for “fun” as the personnel of the hospital seem to be “nicely” trying to suggest you are. I have experienced also the private system which is far better than the NHS, although even though I am paying more or less same amount for the NHS as the taxes that are deducted from my salary and my husband s wage are more than £ 1000 monthly. Those NHS employees are paid by their patients and I would expect a greater professionalism. Shame on NHS system and shame on Antenatal Unit in St Thomas Hospital!

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Response from St Thomas' Hospital

We are very sorry that you had a bad experience in our Antenatal Day Unit. It is an emergency area and unfortunately, most of the time, women have to wait in order to be seen. The staff do work under a lot a pressure due to the acuity of the work; but we try to respond to the need of each individual. We can only apologise that you felt that the care given was not adequate and that your anxiety was not taken seriously. This is indeed not right and we will feed back to the team working on that day. Our priority is our patients and their safety and we can only apologies that we have failed you in this occasion. Please contact our PALS team by telephone 020 7188 8801 or email pals@gstt.nhs.uk if you would like to discuss this issue in more detail and we could try to look at ways to adapt your care and see how we can assist you with this anxious time.

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