"Perfection from Reception to Discharge"

About: Norfolk & Norwich University Hospital

It cannot be easy to explain to any individual that they are at risk of cancer. In my case this was done both professionally and considerately and this approach was maintained throughout the entire process from admin to procedure to post-op care.

In addition, when appropriate, informal communication was friendly and not without humour. Nothing was too onerous for the staff. There was always encouragement towards helping ourselves in the recovery process.

I was and remain most impressed by the standard of care.

Story from NHS Choices

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for taking the time to give us your feedback about your cancer care. We are pleased to know that you were treated professionally and considerately during your treatment with the staff able to offer friendly encouragement.

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