"Minor Injuries Unit - Holiday Knee"

About: Alnwick Infirmary

Dislocated knee whilst hiking in Snowdonia 10 days ago. Still on holiday but now in Seahouses. I had some concerns about swelling on my knee and also wanted to know if and what exercise I should be doing. I was worried that hiking even when wearing a support might be aggravating my injury. We were so impressed with everything about the Minor Injuries unit - I don't think there is anything like this in the Home Counties. I spoke to 3 members of staff in total. The receptionist in the unit who was absolutely charming and made me feel as if

I was checking into a hotel. The receptionist at the main door who was equally charming and friendly. The nurse I had my consultation with - was kind , reassuring with a sense of humour. I did not feel rushed , awkward or an inconvenience to anyone. I only had to wait for 40 minutes ( I often wait longer than this to see my GP) I left feeling confident and reassured that I could carry on enjoying my holiday. I think it is also worth noting how clean and tidy all areas of the hospital were that I saw. If only all NH facilities were as exemplary.

Thank you so much to all who made this such a stress free experience ??

Story from NHS Choices

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Response from Alnwick Infirmary

Dear Sir / Madam,

So sorry to hear that your lovely holiday was interrupted by the pain of a dislocated knee and subsequent trip to our minor injury department. Delighted however, that the three staff you met that day provided an exemplary service and enabled you to feel cared about, well informed and confident. That's just how we like it to be !

Thank you for giving us the opportunity to celebrate our staff and the difference they make - we will be sure to pass on your feedback to all, including our domestice teams who keep our environments so clean.

Hope the rest of your holiday was relatively uneventful but pleasant - do hurry back.

with all best wishes, Annie

Annie Laverty - Director of patient experience

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