"Great service and a happy patient"
About: Queen Elizabeth Hospital Birmingham Queen Elizabeth Hospital Birmingham Birmingham B15 2WB
Posted via NHS Choices
I was recently seen at the Dermatology department at QEHB. I arrived early for my appointment was seen promptly by a doctor who was very friendly and helpful and explained everything thoroughly. I was offered treatment and had photographs taken. This all went very smoothly.
On returning to the department the reception staff apologised that the treatment room was running late and explained that there would be a wait for treatment. Nonetheless they offered me a 'buzzer' which allowed me to take a trip to Costa and wait to be called. I was particularly impressed by this service, as I understand that many clinics can run late, but the department were doing their all to minimise the impact to patients.
When I was seen for treatment the staff once again apologised for my wait, and despite running late, took the time to explain everything to me. They were friendly and chatty throughout the procedure and provided me with thorough post-op instruction.
Overall I was delighted with the service. A credit to the NHS!