"Very slow with feedback"

About: Royal Surrey County Hospital

I was recently admitted to the Emergency Assessment Unit, during which time I had a coronary angiogram.

This was done three days into my stay on the unit.

I am still awaiting an outpatients appointment to review my results.

Despite telephoning to chase these and continuing to be scarily symptomatic on most days, I have no idea whether or not my results are of concern.

In the meantime, I continue to take medication that may or may not be helping my condition!

A definitive answer to what this might be would be good! This was my second visit to the department, and the first was just as unhelpful in terms of feedback as this more recent one!

Please speed up your service and enable me to at least contact a secretary without getting persistently through to a voicemail or a random hospital department that pass me to further random hospital departments (very frustrating).

On a positive note, very caring, hard working, ward staff on each visit.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Surrey County Hospital

Thank you for taking the time to share your feedback and highlighting this issue to us. This is of concern to us and we would appreciate if you could contact us as soon as possible by emailing us on rsc-tr.communications@nhs.net so that we can obtain your details and access your records.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful