"My placement"

About: South West London And St George's Mental Health NHS Trust

(as a student nurse),

Working with a very dynamic team in a placement I have had the chance to lead the shift with my mentor and doing allocations and care for patients. Some particular members of staff on the shift made my shift a very stressful and testing one. After handover I asked a female permanent staff HCA to take over the level two observations she agreed and left the room. Everyone else proceeded to start their shift and the female member of staff was in the staff room for 30 minutes while the night shift member was waiting to go home. When I approached her she told me she had to take her time and night shift doesn’t end now she would go when nightshift had finished. While I was explaining to the female staff, the male staff (HCA) refused to take security keys as there was a new book that had been introduced while he was on his day off. He was being very loud and I had to leave the female one and sort out the male staff complaint.

In the end I allocated another member of staff to do the security and the other RMN to do level 2. My mentor was very supportive and was with me throughout the whole incidents. She stepped in when necessary. We had a meeting with all members and a briefing after.

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Response from Jane Healey, Patient Experience Lead, Governance, South West London and St George's Mental Health Trust

Dear Janzz4,

my name is Jane and I am one of the Patient Experience Leads for the Trust. Many thanks for sharing your experiences of your placement at our Trust. I am sorry to learn of the difficulties you have described and I am pleased to learn that you felt supported by your mentor following this.

I have asked Anderson Pustam, our Nurse Education Co-ordinator, to comment further on your experience and would like to wish you well in your continuing studies.

Kind regards

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Response from Anderson Pustam, Honorary Senior Lecturer, Kingston University

Dear Janzz4,

Thank you for your feedback. I am also glad to see you felt supported by your mentor. If there is anything that we can futher do to make other students' experiences positive please get in touch wit me directly, 02035135969.
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