"My stay in a supposed place that's meant to help"

I had a mixed stay in this hospital I was on a female ward and some staff I can't fault some staff were lovely and supportive with me. However when I tried to abscond I was grabbed in a head lock around the neck which is not meant to happen I was mocked and made to feel pathetic by some staff because of the reason i was in hospital. While I was their patients manage to smuggle substances in that aren't allowed and staff didn't have a clue. I didn't feel safe as the youngest there and some staff had attitude problems and clearly didn't want to be there. On the latest admission I was send home with things that could harm myself and staff new I had them and I was very distressed now the hospital has advised police that if I am in crisis and hurt myself that I should be arrested I didn't realise it was a crime to struggle. They don't want to know if you don't follow things their way. I have now been left with no one to turn to as I don't know who I can trust. They treat everyone by text book when not everyone recovers with the same therapy or mediation. And because I refused community help as I've been involved with them for five years with no progress made they give up on you and get fed up when you get referred back so now they won't help me and I currently am struggling. In a way I'm glad they won't help me and are fed up of me as I don't want to stay somewhere that makes me feel even less of a human being. They can never understand how we feel because they've never felt how we've felt. I wish I could have said my stay was better but I couldn't lie. Adolescent hospital treat me better and that's saying something just because you've turned 18 doesn't mean your problems acknowledge the change nothing in your head changes. I hope that I would never have I stay in here again as I feel like all the stuff are fed up of me and think I'm pathetic.

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Response from Roseberry Park

Thank you for your feedback and the detailed account of your stay in hospital.

We are sorry to hear that you feel that your time spent as an in-patient was anything less than a positive experience.

With reference to your comment about staff utilising a “headlock” when attempting to prevent you from “absconding” from hospital, all clinical staff are required to complete management of violence and aggression training.

We are confident that all members of clinical staff have completed this training however in light of your comment we will reinforce the message to staff that they should not use this.

You’ve said that you felt that you were sent home with items that could be used to harm yourself.

Before service users leave a ward our multidisciplinary team will always carry out a risk assessment with the service user to ensure as far as is practically possible that a service user is kept safe.

We are sorry that you felt your treatment was not individualised and this would certainly not be the aim of the service that we provide.

You’ve also expressed concern in relation to staff attitude and that you feel unsupported at the current time. We would like to offer you reassurance that your feedback will be discussed with all members of the clinical team.

However, if you would like the opportunity to discuss your experience further, please contact Corinne Aspel, lead nurse patient experience on 0191 333 3566.

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