"Very Mixed Feelings"

About: The Royal National Orthopaedic Hospital (Stanmore)

Good - Nursing staff are mostly nice.

Doctors are mostly nice; some are a bit pretentious. Surgeons know what they are doing.

Bad-Therapies, bus service, Location is in the middle of nowhere

The hospital bus is too small and often I couldn't get on outside reception. Had to walk ages to the orthotics dept to get a place, often full of staff so no room for anyone else.

Orthotics dept make people braces that don't fit. They make people shoes that never arrive.

In DOG, HDU, Angus Wards I saw people literally left in their own faeces and catheters never emptied. I saw a 90 year old with a leg removed, dozens of tubes, drains etc in her and the physio was trying to get her out of bed. This didn't look safe esp with the big epidural hanging.

The OT's in this place were no good at all. I saw one who was really struggling trying to assist an amputee out of bed.

There wheelchairs are really old, in short supply and the wheels are so far back making it hard to self-propel. They don't have vicare cushions to prevent sores. The OT's throw bits of unwanted equipment at people rather than giving them what they need. They don't bother to make home visits. I was treated like a piece of rubbish on the floor by an OT.

Porters arrive at gym with patients for sessions; physio and OT forget to turn up.

I heard staff being disciplined by seniors. I saw students being asked to manual handle patients with no help from supervisors which was grossly unfair to student and patient. I saw a physio and OT make fun of a patient who clearly had learning difficulties. The wards regularly get infected with norovirus and insect infestation.

Nurses take forever to fill in section 2&5.

My advice - Have your operation here, once you are out of HDU. Go home and have rehab in the community or arrange a step down bed in a community unit.

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Response from The Royal National Orthopaedic Hospital (Stanmore)

Thank you for your feedback about your experience at the RNOH. As a Trust, we value all comments we receive and endeavour to use these to improve our services.

We have a Complaints and PALS service within the Trust. If you haven’t already, please consider contacting them on 020 8909 5717/5439 or via email candp@rnoh.nhs.uk so that you may discuss your experience and options further.

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