"Sister on Kemerton ward"

About: Cheltenham General Hospital

Went in for a biopsy. Everyone pleasant and caring, which is no more than one should expect in a hospital.

Painful complications arose that night at home. A&E at Gloucester were robotic and slow to relieve my pain. What a contrast when I spoke to ward sister on Kemerton ward to seek advice following my 'treatment' at Gloucester A&E, and the sister was charming, caring and, above all, listened.

How sad that someone like this is so rare in the NHS these days.

Story from NHS Choices

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Response from Cheltenham General Hospital

Hi there,

Thanks for taking the time to share this feedback with us. It's good to hear that you found the ward sister on Kemerton Ward so helpful, but we were concerned to hear about your experience in A&E. We will pass your comments on to the A&E staff, but if you would like to discuss this in more detail you can call our patient liaison (PALS) team on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Many thanks again, The team at Gloucestershire Hospitals NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful