"Follow up Appointment"

About: Central Middlesex Hospital

I am very disappointed with your automated system of connecting to a specific department.

Also I am very disappointed with the performance of the operators and the receptionist of the departments I am connected through your operator even though I explained my concern about my health.

I went through one and a half hour of torture with your automated telephone system and operators getting to the correct department.

I consider that the receptionist in the Cardiology department was rude. I was initially informed that I had been discharged. When I questioned this statement I was informed that I am supposed to have one test even though I was told by the Doctor that I need to have 3 tests.

Recetionists did not seem to know the name of the doctor I had seen even though it should have been on the screen (if Electornic Notes) or in my written notes. After some discussion and arguments, I was given the name of the doctor I had seen on the day. They were not available for discussion.

When I requested the name of the person responsible for the clinic (Consultant) I was informed that I cannot speak to the person because the person was on holiday.

I am absolutely disgusted with the way I was treated.

I was only trying to find out about my follow up appointments.

I would like to know the process of hospital operating for the patients.

I need to know the reason for dicrepancy between the the suggestion by the Doctor and information provided by rececption in Cardiology Department.

I found that the receptionist was very eager to close the conversation without giving information.

If this cannot be dealt as soon as possible, I would like to know the name of the person who is responsible for the hospital so that I can speak to them or write to them.

I am prepared to discuss if anyone would like to discuss with me.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››