"Condition undiagnosed"

About: Arrowe Park Hospital

My appointment was in February 2014. The locum ophthalmologist was late to clinic, they did not conduct the tests relevant to my condition that I have since learnt should have been conducted for my condition. I was not given a diagnosis and left with no treatment plan. I was in a lot of pain and discomfort at this time and the condition I have only worsens when left untreated and causes permanent damage. I then had to ask for a referral to another hospital in Birmingham where I got diagnosed. I did return to Arrowe Park in August 2014 to see a consultant who specialises in my condition. Why didn't the trust let me see them in February? If they had then I would not have taken up 2 further NHS appointments that could have gone to someone else. Furthermore I waited for 16 weeks for my appointment. I waited 8 weeks for my appointment at Birmingham and Midland Eye Centre.

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Response from Arrowe Park Hospital

We are very sorry to hear about the experience you had at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right.

We have recorded your comments about the Ophthalmology Department and shared your experience with senior management for the department. We record and monitor all feedback, positive and negative, about the experiences our patients have.

If you would like to discuss your concerns further, you can ring the Patient Relations team on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Patient Relations, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The team can discuss the best way that we can try to address your concerns.

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