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Excellent care

Story from nhs.uk

"Excellent care"

About: Royal Derby Hospital

From my first outpatient appointment in the gynaecology department at the RDH until my operation and four day stay on Ward 209, I experienced friendly professional care. Everyone from the volunteers, cleaners, ward hostesses, porters, nursing staff, doctors and consultant; in fact anyone I came in contact with, treated me with dignity and as an individual who mattered to them and always with a touch of humour.

The literature I was given was very informative and any questions or fears I had were talked over and all options were carefully explained to me, I was given time and never felt rushed.

My one and only negative comment was the coldness of the discharge room where I had to wait eight hours ( I was prepared for the wait) prior to my operation. The staff tried to help with blankets but I was told the thermostat was out of their control. That was the one and only time I felt miserable especially as I was unable to drink or eat.

I can not praise enough the cleanliness, efficiency and care of the excellent RDH.

Thank you all for making, what for me was an anxious time, the best possible experience you could.

Many thanks

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Responses

Response from Royal Derby Hospital 8 years ago
Royal Derby Hospital

Submitted on 13/08/2015 at 10:12
Published on nhs.uk on 14/08/2015 at 02:30

PET responded 13.08.15 Many thanks for your kind comments regarding our Gynaecology Services.

Our staff strive to provide a high standard of care to all our patients and it is always nice to receive positive feedback to reassure the staff that their efforts have not been in vain.

I will certainly ensure that your comments are shared with the relevant staff as we are sure they also will be most appreciative. We will also pass your comments on to the relevant department in relation to the temperature in the discharge room. Many thanks, once again, for taking the time to provide us with this important information and may we take this opportunity to wish you our very best wishes for the future. Kind regards

The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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