"how disappointed I was"
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via NHS Choices
first of all I had this serious condition and I couldn't breath or do anything else.i had to call ambulance and gladly they came quite quick however they treated me as something from the bin . They were laughing at me ,making jokes and unhelpful .i had to walk by myself through the stairs to the ambulance with pain and camping. They didn't take my situation very seriously which I'm very disappointed because I had kidney infection and all other medical treatments that required immediate attention . Inside the ambulance they were making jokes, laughing and having fun while driving slowly . Arriving at the hospital I had to wait for about 1hour to get treatment. Everything was just nightmare. No one could understand me, I felt unsafe , lonely and suffering in pain by myself. I could not cope no more. The time that I got discharged they wrote on the note that they prescribed calcichew as one of my medications as this was one of the main reason I had to go to the hospital however when I went back home I didn't find any calcichew . This clearly means that they forgot to put it for some reason. I started having the same symptoms that I had to go to the hospital for again because of miss of calcichew .i couldn't get it anywhere else as it was late. This is not the first time that I have received this kind treatment from NHS service from ambulance to receptions and all staff in general . Very disappointed . Hopefully it will get better.