"Waste of time"

About: University Hospital (Coventry)

I was referred to the Wisdem clinic around 2 years ago for specialist support. I have not received any of the support that I was promised. I don't even have a named consultant that I can go to for answers. I have been given very few appointments, which when I have attended are not at all helpful, usually empty promises of other referrals which never materialise.

I have been waiting 2 years for the support or some advice to be begin!

I started to cry in my appointment today because I realise that there is no plan or direction for my care.

I also received an appointment for 2 days time which no one has any record of & today i was told to ignore it, but only because i questioned it..come on....this is my time and money to get to these useless appointments! each visit I pay petrol,parking and have to book a day out of work to attend. It was hard enough to have to come for support but now I feel totally hopeless and so so undervalued. I did call into PALS today but haven't heard back & to be fair, felt that the rep. was quite defensive of the service before I went into much detail of what had happened, I felt it was assumed it was my misunderstanding.

It was even mentioned that I had been overlooked and somehow missed by the service, by one of the professionals I have been seen by. My experience has left me feeling total disillusioned, right from the beginning, where I had to continually chase whether they had received my referral in the first place,which had to be put in twice by my GP in the first place. I really hope I m in the minority but felt it important to share my upsetting experience.

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Response from University Hospital (Coventry)

Thank you for taking the time to provide feedback on your experience at University Hospital, Coventry. I am very sorry to read about your experience. This is not the level of care that we aim to give, and I can understand why you would feel let down and disillusioned, and for this we apologise. I would encourage you to write to the contact details below so we can correct the level of your care and that of other patients who may be in a similar situation to you. If you would like to discuss aspects of your care further then please contact the Trust’s Patient Advice and Liaison Service on 0800 028 4203.

If you would prefer to contact us by e-mail, our address is feedback@uhcw.nhs.uk Alternatively, you can write to us at the following address: - PALS University Hospital Clifford Bridge Road Coventry CV2 2DX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Communications Team University Hospitals Coventry and Warwickshire NHS Trust Telephone 0800 028 4203

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