"Considerate Team"

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I collapsed at the Frome Health Centre causing three doctors to attend to me, give me oxygen and call for an ambulance.

The paramedic and his driver were excellent. Pete Hallett, the paramedic also examined me and decided I should be taken to the Royal United Hospital in Bath for further checks. The driver was very considerate and took the longer route to avoid the bumpy roads.

The staff at the hospital were great – there was a lot of waiting around in between all the tests they wanted to conduct but this was to be expected.

The downside to the whole episode is that I had very little money on me and no means of getting back home as I live 18 miles from the hospital. The hospital organized a taxi for me and will be sending me the bill for it.

I’ll be going back to see my GP in a week’s time to get the results of the tests.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Snow54

Thank you for taking time to share your story with us. I hope you are feeling better now.

It is always so rewarding to hear how our staff are delivering excellent care to patients  when they need it most.

We would be very happy to pass on your kind words to the ambulance staff involved in your, however we will need some additional information from you to do this. If you would like us to do this,may I ask you to contact the Patient Engagement Team on plaudits@swast.nhs.uk or 01392 453831and a member of the team will be happy to talk you through how we pass on thanks.

Thank you, again, for taking the time to provide our service with feedback.


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