"TRAQS is a good idea"

About: Telford referral and quality service (TRAQS)

(as the patient),

My reason for making poor ref appointment and appointment dates are that I do not have an appointment as the consultant I need referring to has a waiting list now I have yet to hear back from them. The concept of TRAQS booking appointments is sound but when they encounter no places I. e waiting lists the actual referral status is still open and to be resolved. If the cases are being monitored and a way of addressing the waiting lists is being looked into then this is a good thing. The TRAQS staff were very helpful and friendly.

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