"After a small incident with my ..."

About: London Road Community Hospital

(as the patient),

What I liked

After a small incident with my son eating something he shouldn't i was advised to take him down to A&E at the DRI, i went to reception and was seen by a doctor within 15 minutes which i thought was brilliant, i was told we would need a second opinion from a doctor and i was sent to another part of the A&E department. I was told by a very rude man to take a seat and wait, which i did after an hour had gone by nothing happened i spoke to the receptionist who was hardly ever at the desk who told me i was next in line, another hour passed and still nothing if it was just myself i wouldn't have minded so much but the fact that my 11 month old son had been stuck in the same room for two hours with nothing to drink or eat started to irritate me, also the fact that no one else was in the room with us so it wasn't as if it was very busy, there was a very helpful nurse that kept trying to help but after 2hours and 45 minutes i decided enough was enough i got rude with the lady on reception who apologised and within minutes a doctor came to see us, we saw the doctor for about 2 minutes and was told we could go. I understand the doctors are busy but in the waiting room there was a big sign stating that everyone would been seen in less than an hour ???????

What could be improved

The receptionist should have some sort of log as to who is waiting and how long, also if more urgent cases come in then surely someone could have popped in the room and told us.

Anything else?

I will be glad when A&E moves to the Derby City hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from London Road Community Hospital

Thank you for your feedback, we are sorry to hear that your recent experience was not as good as it could have been. We really value your feedback and have passed your comments on to the relevant department. The move of the A E on the 20th May to the City Hospital will help us to further improve the speed and efficiency at which we provide our emergency services. If you would like to speak to somebody about the points you have raised please contact our PALS team on 01332 785156 or email pals@derbyhospitals.nhs.uk.

J.Roberts, Communications.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful