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The staff were absolutely fantastic

Posted By Energy285

"The staff were absolutely fantastic"

About: Crosshouse Hospital / Care of older people

(as the patient),

As usual all the staff in room in ward 4D were absolutely fantastic. As I’ve been in this hyper acute stroke ward before I knew a few faces but everyone domestics, nurses, doctors were very nice, courteous and attentive to my needs throughout my stay.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/08/2015 at 13:21
Published on Care Opinion at 14:35

picture of Eunice Goodwin

Dear Energy285

It is heartwarming to hear this what wonderful sentiments. Thank you so much for taking the time to let us know. I will be very happy passing this on to the team and I am sure it will be very much appreciated. I hope you are fighting fit now.

Best wishes,

Eunice

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Response from Claire Copeland, Consultant - Stroke Physician and Geriatrician, Care of the Elderly, NHS Ayrshire and Arran 8 years ago
Claire Copeland
Consultant - Stroke Physician and Geriatrician, Care of the Elderly,
NHS Ayrshire and Arran

Submitted on 13/08/2015 at 14:26
Published on Care Opinion at 16:42

Dear Energy285, I'm so glad that you had a positive experience in the ward at a time that must have been stressful for you! I hope you are doing better now. I'll pass on your kind words to the rest of the team. Best wishes, Claire Copeland

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