"Did not receive accurate diagnosis"

About: St Mary's Hospital (London)

After I sprained my ankle during one of my runs, my GP referred me to the x ray department at St Mary's for further information for a disgnosis. Unfortunately I only got taken the x rays without any further advise from the medical staff - and I couldn't walk because the sprained ankle was so painful. Thus I went to A&E myself where the medical staff complained that I'm not supposed to show up there without a further referral from my GP - and again I hardly couldn't walk. Given how useless A&E was, I gave it a last try at the urgent care centre. After waiting for a few hours, a nurse had a look at my x rays and did some movement tests with my ankle. The nurse has been very kind providing me a bandage and some crutches which at least reduced the pain slightly. Based on the x rays, the nurse believed that the ankle wouldn't be fractured. Though this has been not a definite diagnosis and the nurse indicates that I would get a call in a weeks time. After a week I didn't get a call from anyone, and still had to live with the fear that my ankle would be fractured. Given these experiences, I do appreciate the nurse's help though consider the remaining medical staff to be completely useless and disrespectful. I'd never recommend anyone going there - especially for an urgent case. Very bad service and lack of diagnosis!!

Story from NHS Choices

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices. We would like to apologise for experience in A&E and Urgent Care Centre as well as not receiving a call for further review at St Mary's hospital. We would like the opportunity to discuss your complaint further and encourage you to contact Patient Advice and Liaison Service (PALS) by email pals@imperial.nhs.uk or by telephone 0203 313 0088.

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