"Aftercare after operation"

About: Derriford Hospital

My mum was brought in after having a fall 3wks ago and she broke her ankle on both sides. The hospital didn't operate until a wk after she was there they was meant to of operated on the Thursday but canceled and told us this was due to not having enough surgeons in theatre. Since she has been in there she has been very distress. The ward she is on is shaugh ward and the nurses r rubbish they can't be asked to cope with my mum so they have rung me her daughter up at silly hrs at night to sit with her to calm her down cus they can't do there jobs properly. Apparently my mum needs a placement for rehabilitation but no one can tell me how long the wait is and has for communication between nurses and visitors or family there isn't any every time I ask what's going on they haven't a clue. It's been 3 wks now. how long is this placement going to take y can't she just come home my mum can do exactly what she is doing in hospital at the comfort of her own home.

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Response from Derriford Hospital

Good morning I am very sorry to hear of the dfficultues you and your mum are experiencing. Please could I ask you to contact the Patient Advice and Liaison Service (PALS) at the hospital who can help you with your concerns. They can be contacted on 01752 439884 or via email plh-tr.PALS@nhs.net. I have also forwarded your feedback on to the Matron for Shaugh Ward for their response. Kind regards Jemma Patient Experience Support Manager Plymouth Hospitals NHS Trust

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Response from Plymouth Hospitals NHS Trust

Dear Anonymous

Please accept our sincere apologies that you did not find the care up to the standard that we pride ourselves on giving.

As your post is anonymous it is difficult to provide a personal response. However to explain one aspect of your concerns, the ward staff will sometimes call a relative to assist with settling a patient as often a familiar face will be far more effective. This will be done after all other attempts to settle a patient have failed.

Again, please accept our apologies.

Kind regards



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