"Poor treatment for my mother"

About: St George's Hospital (Tooting) / Diabetic medicine

(as a relative),

A diabetic dialysis patient admitted a few years ago. Left to sleep in a wheelchair in a sluice type room. Then on a later day left unattended in a shower where she slipped and fell - it took more than 30 minutes for staff to find her. Since then various promises of prompt treatment have failed to materialise.

Transport is hit and miss. Transport have told my mum that they don't provide transport to Buckland ward which I believe they do. When she told this to staff they told her to lie about where she is going so that the transport will bring her! Transport has turned up far too late once arriving at her home at 4pm for an appointment that was at 3.15pm.

She was admitted again, and again the transport has gone wrong. The staff who arranged it have vanished. The doctor who was treating her refused to give her name and then switched her phone off. I feel it's like dealing with amateurs.

I put in a complaint 2 years ago it was never answered. I've put in another complaint and I'm getting the run around being fobbed off and passed from pillar to post never getting a straight answer with everyone blaming everyone else.

My experience is a prime example of how the NHS isn't working.

Poor communication from staff, transport that doesn't turn up, my complaints ignored, vulnerable patient being ignored, letters to GP that never get sent, appointments that are never made, doctors who are unavailable, the list is endless.

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