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Day surgery spinal ,colonoscopy and procedure to check kidne...

Posted By Mc G

"Day surgery spinal ,colonoscopy and procedure to check kidneys"

About: New Victoria Hospital / Day surgery University Hospital Hairmyres / General Surgery (Ward 5) Victoria Infirmary / General Surgery

(as the patient),

I have attended day surgery 3times in past year and each time has been very good. The staff have been wonderful and nothing to much bother infact nurses went beyond the call of duty. Thank you.

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Responses

Response from Susan Friel, Director of Nursing, Acute Services, NHS Lanarkshire 8 years ago
Susan Friel
Director of Nursing, Acute Services,
NHS Lanarkshire

Submitted on 10/08/2015 at 16:42
Published on Care Opinion at 16:59

picture of Susan Friel

Dear McG

Thanks for your feedback. I'm so pleased that you were happy with the care you received in our Day Surgery Unit. I will make sure your comments are passed on to the team who looked after you. It's always heartening for staff to know that they 'got it right' for their patients.

Thanks

Susan

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Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 8 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 11/08/2015 at 15:14
Published on Care Opinion at 15:43

Dear Mr McG,

Thank you for getting in touch to give us your feedback on your experiences at the Victoria Infirmary and the New Victoria. It is fantastic to hear that the nurses looking after you went above and beyond and I am really pleased that I will be able to pass on your thanks to them.

Thank you for taking the time to write to us, it is much appreciated,

Best Wishes,

Lorna

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