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Care Opinion

Poor service

Story from nhs.uk

"Poor service"

About: East Surrey Hospital

After sitting in a ward for over a week just waiting for an operation, what a waste of resource!! communication is poor, no one knows what they are doing. And to top it off given wrong tablets, how many other mistakes are being made! Don't blame staff, they were good, but overworked!

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 10/08/2015 at 16:43
Published on Care Opinion at 16:59

picture of Ian Mackenzie

Dear Anonymous,

I'm sorry to read about your recent stay at East Surrey Hospital. If you could e-mail me your details - ian.mackenzie@sash.nhs.uk - we will have a look into the issues you raise.

Regards

Ian Mackenzie

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