"The original doctor who saw me ..."

About: Leicester General Hospital

(as the patient),

What I liked

The original doctor who saw me explained the proceedure well and in depth and made sure that I knew what to orginally expect, however I was returned to a different ward and never saw this person again.

On the second ward the only person who seemed willing to help where possible was the general attended incharge of food & drink

What could be improved

The morning after the surgery the only time I saw a doctor was when 2 talked over me at each other, then concluded i'd need to return in six months before walking off. Very little detail was actually given to me about what had gone on.

The (higher) nurses also seemed very unwilling to do anything which wasn't on a checklist. From when I was first told I was being discharged it was 8hrs before I left the ward, 1.5hrs of which I was packed and ready just waiting for the nurse to come back.

I also don't understand why I was discharged instantaneously the week before for the same thing I had surgery on this time (Perianal abcess), despite having been admitted in by my doctor, just to put me through another week of pain and wait for the problem to get worse.

Anything else?

Whilst I appreciate emergency treatment must come first, it seemed as soon as any nurse came to know I was due to go home later that day (despite still bleeding), they automatically made me the lowest priority and just left me to myself.

Story from NHS Choices

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Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience at Leicester General Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like your concerns to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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