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cancelled operation 3rd time

Story from nhs.uk

"cancelled operation 3rd time"

About: Norfolk & Norwich University Hospital

No coment just no words can comprehend how I feel let down yet again.i wasn't late I was early... i had a bed then waited only to be told when I all ready all checks done all changed that it was cancelled again ihad been there 5 to 6 hrs what a let down.poor me I was hungry thirsy tired

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 8 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 18/08/2015 at 14:30
Published on Care Opinion at 15:15

We are very sorry to hear about your experience and how let down you felt after your surgery was cancelled. We have been working hard to try and avoid cancelling patients' surgery by improving bed availability in the hospital as this is one of the factors which can lead to surgery being cancelled. If you would like to make a complaint, please email: complaints-team@nnuh.nhs.uk or you can speak to our Patient Advice and Liaison Service on 01603 289045.

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