"First time in Hospital"

About: Torbay Hospital

I was admitted to Hospital by my GP who was concerned after a blood test. I was very apprehensive being my first stay in Hospital. After the excruciating pain I had been getting before hand I was more than keen to get things sorted out. Going to A&E was a little traumatic - & it was clear to see how much strain that department is under. After a 2 hr wait I was seen by a nurse who did checks & explained they were worried about pancreatitis ? I was taken up to Cromie ward & told to make myself comfortable on a comfortable clean bed. The staff Doctors- Nurses, Inc cleaning & meal staff were excellent - & really opened my eyes how good our National Health Service is - considering the lack of funding & pressure it is under! I spent 2 nights & was treated with care & respect. They are still trying to find a cause for my pain which comes out of the blue - still a bit of a mystery? I certainly won't be worried if I have to go back in ! Excellent Hospital & care - thank you!

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Response from Sam Holden, Patient Experience Lead, Patient Quality and Safety, South Devon and Torbay Clinical Commissioning Group

picture of Sam Holden

Dear Anonymous,

Thank you for your feedback and I am pleased that in the main it was a positive experience, A&E departments across England are under huge amounts of pressure and we are taking steps to tackle this working with the hospital to understand the pressures as best we can. I would hope that in the future, the experience is better.

I was really pleased to hear that the care and attention you received on Cromie Ward was Excellent and I know that they will be really pleased to hear your feedback which I will pass on to them.

I am glad that your first experience of a hospital stay was good and that you wouldn’t be worried if you had to go back, that is after all what we aim for. I hope that clinicians get to the bottom of what is causing your pain as soon as possible and that you make a steady recovery.

If you would like to give any further feedback, or discuss your comments in greater detail, please do not hesitate to contact me or a member of my team, you can call: 01803 652 578 or email: patientfeedback.sdtccg@nhs.net.

Best wishes


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Response from Torbay Hospital

Thank you for your kind comments.

We are really pleased that the care and treatment you received reached the high standards we constantly strive to achieve

Kind regards South Devon Healthcare NHS Foundation Trust

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