"The whole experience of the hospital ..."

About: Glenfield Hospital

(as the patient),

What I liked

The whole experience of the hospital from the car park attendant through to the surgical team has been fantastic. We were also impressed by the cleanliness of the hospital.

What could be improved

Nothing at all. Everything went so smoothly and it is a very efficiently run hospital.

Anything else?

Our baby boy underwent open heart surgery recently. We were obviously extremely anxious and worried but all of the staff who we dealt with were just amazing. He was back home 5 days after surgery! The staff are so efficient and friendly and really did so much for us. The surgical team did an amazing job for our little boy and we are eternally grateful to them and all of the nursing staff who looked after him before and after his operation. It is the best hospital we have ever been to and I would recommend it to anyone.

Story from NHS Choices

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Response from Glenfield Hospital

Thank you for taking the time to leave your lovely comments about your experience at Glenfield Hospital. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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