"Pelvic ultasound"

About: University Hospital Of North Durham

I attended for a pelvic ultrasound, not the best start as the visitors car park was full and cars were waiting for spaces. The car in front of me stopped at the barrier to wait, I could see the parking attendant at the exit barrier gesticulating to me telling me to move, the car in front of me wasn't moving so I waited. The parking attended walked across and gave the car in front a ticket to get through the barrier, they then said to me "you could have told him and blasted your horn at him" . I thought this was very rude and I would not have sounded my horn at him. I attended for my appointment and had a short wait, when I was called in the Doctor barely looked up from their computer screen, never told me their name and I felt like a slab of meat. There was no conversation and absolutely no eye contact, the procedure was carried out, I was told results would be sent to my GP and left. I work within the NHS and appreciate time constraints but I would. not recommend this hospital and have chosen a different hospital for further investigations which I need.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham to the Gynaecology out-patient apppintment. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to Manager for the service and the manager for the Car Parking services. We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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